The Indian government Directs Mobile Manufacturers to Pre-install Devices with State-Owned Cybersecurity App

In a notable step, India's telecoms department has privately asked mobile phone makers to preload all new handsets with a national cybersecurity application that must remain installed. This directive, which has come to light, is set to concern major tech companies like Apple and raise questions among digital rights groups.

A Global Pattern in Digital Security Regulation

To combat a growing wave of cybercrime and hacking, The Indian authorities is joining governments across the globe. This step parallels comparable rules enacted in countries like Russia, which seek to prevent the use of lost phones for illicit activities and promote government-developed applications.

What Manufacturers Are Affected by the Directive?

The recent mandate affects major mobile phone brands active in the domestic market. Among them are Apple, a company that has previously clashed with the telecom authority over comparable applications, as well as giants like Samsung, Vivo, Oppo, and Xiaomi.

The Fine Print of the Official Mandate

An directive dated 28 November provides phone manufacturers a three-month window to guarantee that the official "Messenger Friend" application is pre-installed on all new mobile phones. A notable provision is that users will not be able to remove the application.

For handsets currently in the retail pipeline, companies are required to send the app via software upgrades. It is worth mentioning that this order was sent confidentially and was sent privately to specific manufacturers.

User Consent Concerns Voiced

However, legal specialists have flagged serious concerns regarding this move. A legal expert specialising in technology issues commented that India's step is a worrying development.

“The government in essence eliminates user consent as a genuine choice,” commented Mishi Choudhary, an expert working on internet rights issues.

Consumer organisations had earlier criticised a similar mandate by Russia in August for a state-backed messenger called Max to be included on phones.

The Size of the Indian Smartphone Landscape

India, among the world's biggest telephone markets, boasts over 1.2 billion connections. Government statistics indicate that the Sanchar Saathi application, introduced in January, has already helped tracking down more than 700,000 lost phones, with an estimated 50,000 recovered in October by itself.

The authorities states that the tool is vital to combat the “serious endangerment” of mobile network cybersecurity from fake or tampered IMEI numbers, which enable illicit activities and network abuse.

The Tech Giant's Position

Apple's iOS runs on an estimated 4.5% of the 735 million smartphones in India, with the rest using Android, as per market research. While Apple pre-installs its own first-party apps on its devices, its company rules reportedly ban the inclusion of any government application before the purchase of a smartphone.

“Apple has traditionally declined such requests from authorities,” said Tarun Pathak, a analyst at Counterpoint.

“It’s likely to seek a negotiated solution: rather than a mandatory inclusion, they might discuss and propose an option to nudge users towards installing the application.”

Requests for comment from Apple, Google, Samsung, and Xiaomi went unanswered. India’s telecoms department also did not respond.

The Role of the IMEI and the App's Function

The IMEI, or International Mobile Equipment Identity, is a 14- to 17-digit number assigned to each mobile device. It is typically used by networks to block cellular access for phones reported as lost.

The government app is primarily created to enable users block and locate missing phones across all mobile carriers, using a central registry. It also lets them to identify, and terminate, unauthorised mobile connections.

Notable Adoption and Results

With over 5 million installs since its release, the software has already been used to block more than 3.7 million stolen or lost mobile phones. Moreover, more than 30 million illegal connections have also been terminated through its use.

The authorities claims that the tool helps preventing digital threats and assists in the locating and blocking of lost or stolen phones, thereby aiding police in recovering devices and keeping cloned devices out of the black market.

Marisa Garcia
Marisa Garcia

A tech strategist with over a decade of experience in digital transformation and business innovation.